Not all Lone Worker Protection solutions will meet your duty of care requirement

Thu 24 Sep, 2009

Argyll welcomes the introduction of any solution designed to improve Lone Worker safety but be careful warns Argyll CEO, Tom Morton; "This particular approach may not necessarily meet the duty of care requirement. The reliance on a single device to fulfil a duty of care obligation is in itself fundamentally risky. Primarily the function of any device should be to fulfil the duty of care and additionally provide the means to reliably raise an alert or summon assistance when needed…Our experience managing over 25,000 lone workers across many different  sectors, indicates that the need to summon assistance equates to only a very small percentage of the total employers duty of care requirement and comply with the recent Corporate Manslaughter legislation.

Staff can find themselves in all sorts of different scenarios where it's not possible to use a device, either because of mobile coverage or through some other factor affecting either the user or the device’s capability to raise an alert in those circumstances.  Introducing a solution that relies on the device and/or the user’s ability to operate it is flawed. Employers should carefully think through the alerting processes and 'what-if' scenarios before making a commitment to purchase any solution that monitors personal safety.  Risk assessment based solutions using a combination of an appropriate device linked to a robust and accredited process driven back up service provider are far more appropriate. Only then will employers be certain that their staff have returned safely and that they, as employers, have fulfilled their duty of care."