Lone Worker Support

Support


Employer Support

In the face of tightening legislation and litigation employers need quality information to help them keep their employees safe and fulfil their legal obligations.


Looking for information

Our Employers Briefing Guide containing summary information of legislation, industry standards, police response policy and other useful links has been compiled to assist employers and managers.


Confused by the solutions?

The information below represents the component parts of available lone worker solutions. Employers should be aware that BS8484 enables some of these relationships to be sub-contracted by your Supplier. If data sensitivity is important to you then you should seek clarification.

1. The Device

  • This is the equipment carried by the end user and this can be anything from a work issued Mobile Phone or Smartphone to a dedicated Lone Worker Device.
  • Some manufacturers supply devices containing special features such as GPS, man-down/fall detectors and discreet duress features.
  • BS8484 outlines some minimum considerations before choosing specialised devices.

2. The Location Platform

  • The Location Platform is used to hold location data.
  • Data can be ‘pushed’ by the device to the location platform or it can be ‘pulled’ from the device by the platform.
  • Critically, this is used to locate the end user device in the event of any incident and provides location information of end users to the responders.
  • This can be provided by the Device manufacturer and therefore specifically dedicated to a single device.
  • Alternatively this could be a 3rd party solution capable of handling many types of device.

3. The Lone Worker Support Platform

  • This is the ‘heart’ of your lone worker solution.
  • The Lone Worker Support Platform contains all of your staff (lone worker and emergency contact) personal details plus the associated procedures and risk management policies for handling alarms.
  • It is this platform that receives lone worker device communications and establishes if any risks exist.
  • This platform initiates the alarms that require a response.

4. The Monitoring Provider

  • The monitoring provider receives the lone worker alarm from the Lone Worker Platform.
  • The Lone Worker Platform is then used to recover and view your personal details, view your risk scenario and alarm response policy before deciding what the next steps should be.
  • The monitoring provider uses the location platform to direct responders.
  • BS8484 contains minimum standards applicable for delivery of an effective monitoring service.

5. The Response Provider

  • This is the organisation that responds to your lone worker alarms and could be your own organisation, a 3rd party response company contracted by you or your supplier, or the emergency services.
  • If you require a guaranteed police response as part of your solution then BS8484 requires that your monitoring provider must operate to BS5979 CATII

6. The Supplier

  • This is the company that contract’s with you and supplies your lone worker solution.
  • The Supplier may sub-contract any element of your solution and consequently they may have complete control over some or all components of the solution.

Customer Support

In the unlikely event that you encounter a problem with any device or service, try our FAQs. If however, you can't find the answer here then please contact our support services 24 hours either by phone, email or online.