Service Principles
Our safety monitoring services are based on 5 principles:
- Risk management
- Location management
- Solution management
- Incident management
- Compliance management.
Risk Management
Argyll's Communicare service offers 5 layers of flexible risk management:
- Green Risk: The fundamental Duty of Care risk ensuring safe return at end of working day/shift
- Amber Pre-alert: Catering for temporary higher risk activities and locations (e.g. Opening/ closing premises, deliveries etc.)
- Amber Managed: A timed risk function enabling Communicare to actively monitor your safe exit from an Amber risk activity
- Red Risk: Identifying potential problems and trigger escalation processes
- Duress: The ability to summons immediate assistance through open communication with a third party responder who will listen, assess and respond as necessary.
Communicare can be tailored for individuals with a variety of service options catering for almost every type of lone worker risk.
Location Management
During an emergency or where there is cause for concern, it is vital that responders know the location of any incident. Communicare operates with a range of location technologies and contains fail-safe methods for locating you in time of need. To respect your privacy all device location data is handled with the utmost confidentiality. Our services are operated with due respect for relevant privacy laws, legislation and industry codes of practice and personnel with access to your sensitive location data are highly trained and vetted in accordance with the Safeguarding Vulnerable Groups Act 2006 and BS7858.
Solution Management
Implementation & Training
Simple implementation and effective training is vital to ensure staff adoption. That’s why Argyll operates a dedicated account management team and in-house trainers. From the moment you place your order you will be introduced to your account manager and trainer who will guide you through the operational and training aspects of your service and devices, explain escalation processes and police engagement scenarios and work with you to ensure your lone worker solution is fail-safe. Your account manager will then design a customer Service Charter agreeing the service levels and KPI’s you expect from us.
Device Management
Our knowledge and expertise in lone working began in 1998, we acknowledge that “one device does not fit all” and recognise that some high specification GPS devices are only needed ‘occasionally’ and that you also may need to share devices across multiple end users.
Our flexible platform allows you to build a tailored mix of devices, that when combined with our service options, meet the needs of your risk assessment, manages your duty of care and enables you to maximise deployment within your budget.
Our service has become the most flexible solution available and operates with existing mobile phones, blackberry, smart-phone (pda’s), lone worker devices and applications.
Ongoing Solution Management
Sophisticated Internet administration services enable you to take control of your lone worker solution. These enable you to update staff personal details, allocate devices, modify alert processes and update risk policy configurations.
Incident Management
A superb lone worker device is rendered ineffective unless it is supported by a comprehensive and reliable backbone service.
When choosing your service provider, end users need to have the confidence and reassurance that the service will work first time and every time. Argyll offers a comprehensive range of lone worker safety monitoring services that exceeds the minimum standards contained within BS8484 the new lone worker standard.
Argyll’s investment in the most robust and reliable infrastructure guarantee’s a greater than 99.9% service uptime and a maximum of 2 hours for resumption of service following any failure.
If your lone workers operate outside of normal business hours and after the local support finishes for the day, then an ARC can form a vital component of your lone worker monitoring solution managing any incidents on your behalf! However, if your lone worker policy requires a guaranteed police response, then your ARC service must comply with both BS8484 and BS5979 CatII.
Our clients are supported by our purpose built £1.5m Alarm Receiving Centre that provides operational, training and technical support 24/7/365. Our services are robust, flexible and can be fully customised to meet your individual requirements.
The ‘state of the art’ ARC is the first of its type to be built in the UK and dedicated to monitoring the safety of vulnerable individuals and lone workers. Argyll undertook this major project as a means of maintaining and improving standards within this emerging industry. The new building meets the rigorous standard BS5979 (CAT II) required to integrate with the Police and other emergency services. Our integral Alarm Receiving Centre can form a vital component of your lone worker monitoring solution and provides:
- Dedicated operators for Lone Worker Monitoring: A requirement of BS8484 to ensure the quality of operator incident handling
- BS5979 cat II: Current ARC standard required for obtaining Emergency Service response
- BS8484: Current code of practice and industry best practice guide for lone worker services
- Staffed 24/7/365
- Full disaster recovery protocols
- Linked to Police forces across UK
- Voice recording: Ensures every incident is captured and can be used in court as evidence
- Integrated location technologies
- Customised incident management.
Compliance Management
A sophisticated suite of secure Internet services and comprehensive reports enable you to demonstrate and manage compliance with both corporate policy and health & safety legislation. Through our Internet service you can review organisation activity reports, assess individual staff training needs and demonstrate compliance.
